Turning off your water supply
When a pipe bursts and water starts leaking into your property, one of the first things you need to do is shut off the water supply to your premises. But do you know how? Our quick guide provides tips to help you turn off your water.

Step 1: Identify Your Water Source

Are you on town water or tank water? Most homes in metropolitan and major regional areas are connected to town water, while rural properties often use tank water. Here’s how to handle both situations.

For Town Water Connections

If you’re connected to town water, you’ll need to locate your mains connection to turn off the supply. Typically, this shut-off valve is found near your property boundary, often in a small plastic or metal box on the ground, located on or near your footpath.

  • Locate the Valve: Open the box and find the shut-off valve.
  • Turn Off the Water: Use your hand or pliers to turn the valve clockwise (right) until it stops. If it’s stuck, pliers can help.
  • Confirm the Shut-Off: Check a few taps inside your home to confirm the water is off.

To make future shut-offs easier, keep your water meter box free of dirt and debris so you’re not digging around in an emergency.

For Tank Water Connections

If you’re using tank water, you’ll need to turn off the water directly at the tank(s). Follow these steps:

  • Turn Off the Valves: Most tanks have lever-style or gate valves at the bottom. Turn these clockwise until they stop.
  • Switch Off the Pump: If your system has a pump, switch it off to prevent it from running dry. If your pump isn’t self-priming, you may need to prime it once the water supply is restored.
  • Check Your Taps: Turn on a few taps in the house to confirm the water is off. Keep in mind that some residual water might flow briefly before stopping.

If you’re unsure how to reconnect everything later, one of our Sunshine Coast Plumbers can restore your water supply and ensure everything is working as it should! Give us a call on 5475 4152.

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